Courses 2015 - 2020:
City & Guilds 3667-02 Units 101-102-103 Fibre Optic Communications Cabling (Only Practically focused Splicing & Jointing In Ireland)

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Terms and Conditions for use of this website

If you use the KW Telecom Support Services LTD websites or (the "Websites") you agree to be bound by these terms and conditions. By booking and making the payment for a course indicates that you understand and agree to these terms and conditions.

1. Definitions
In these terms and conditions, "we" and "us" means KW Telecom Support Services ltd, which is the trading company that operates the online training entity websites broadbandcareers. whose office is Carlow Gateway Business Centre, Athy Road, Carlow.
2. Access to the Website and content
2.1 2.1 We will endeavour to allow uninterrupted access to the Website, but access to the Website may be suspended, restricted or terminated at any time. We assume no responsibility for the quality and reliability of your connection to your or any internet service provider. All cost and charges associated with your connection to the internet to participate in learning or assessment tests at our website, or a website associated with our business will be borne by you. If you have a broken internet connection and an assessment test you have purchased is interrupted. The Learning management system may determine that you have completed the test. If this is the case you will be requested to pay for the assessment test again. So it is your responsibility to ensure that you have a stable internet connection so that you do not have to incur added costs.
2.2 We reserve the right to change, modify, substitute or remove without notice any information on the Website from time to time.
2.3 We assume no responsibility for the contents of any other websites to which the Website has links.
2A. Unsolicited email spam policy
Dealing with unsolicited marketing emails, phishing emails, or any email not connected with our business that we have an interest in. Diverts us from our daily business activities and has a cost in time and money.

Let it be known to everyone that KW Teleom Support Services LTD will charge companies at our normal commercial rates for dealing with spam

Companies or individuals that send us spam. Or companies that facilitate individuals and companies access to email or the internet to send us unsolicited emails will be held responsible and billed at our commercial rates.

If we can not invoice the original sender of the unsolicited communication by email or what ever means.

We hold these companies and individuals responsible because, their systems are not robust enough to prevent spammers and fraudsters access to their facilites. Mainly due to the fact that they are wanting to receive payment from these individuals for using their hosting and email services. As such they do not make any sort of reasonable check to see if the user of their services is a spammer or fraudster.

The commercial rates we set are 75 pounds sterling, per hour or part thereof. If we need to send letters to pursue payment each letter will be charged at 50 pounds sterling

We will take companies who we invoice to the small claims court in order to receive payment.
3. Intellectual Property
3.1 The copyright in the material contained in the Website, together with the website design, text and graphics, and their selection and arrangement, and all software compilations, underlying source code and software (including applets) belongs to KW Teleom Support Services LTD. its subsidiaries or the providers of such information. All rights are reserved. None of this material may be reproduced or redistributed without our written permission. If the courseware is provided in a downloadable and printable format. You may download or print a single copy of your purchased course ware for your own off-line viewing.
3.2 KW Teleom Support Services LTD is a trademark of KW Teleom Support Services LTD. Other product and company names mentioned on this website may be the trademarks or registered trademarks of their respective owners.
3.3 You shall retain ownership of all copyright in data you submit to the Website. You grant us a world-wide exclusive, royalty-free, non-terminable licence to use, copy, distribute, publish and transmit such data in any manner.
4. Exclusions of liability
4.1 We use reasonable endeavours to ensure that the data on the Website is accurate and to correct any errors or omissions as soon as practicable after being notified of them. We do not monitor, verify or endorse information submitted by third parties for posting on the Website and you should be aware that such information may be inaccurate, incomplete or out of date. To the extent permitted by applicable law, we disclaim all warranties and representations (whether express or implied) as to the accuracy of any information contained on the Website. We do not guarantee that the Website will be fault free and do not accept liability for any errors or omissions.
4.2 Due to the nature of electronic transmission of data over the internet, and the number of users by whom data is posted on to the Website, any liability we may have for any losses or claims arising from an inability to access the Website, or from any use of the Website or reliance on the data transmitted using the Website, is excluded to the fullest extent permissible by law. In no event shall we be liable for any loss of profit, revenues, goodwill, opportunity, business, anticipated savings or other indirect or consequential loss of any kind in contract, tort (including negligence) or otherwise arising out of use of the Website, save where such liability cannot be excluded by law.
4.3 We do not give any warranty that the Website is free from viruses or anything else which may have a harmful effect on any technology.
5. Exclusion of liability for suppliers' goods and services
We promote a number of suppliers on the Website and offer you the opportunity to buy goods and services from those suppliers through the Website. We can accept no liability for any goods or services provided by third party suppliers. Any goods or services which are not stated to be provided by us are provided by third parties over whom we do not have control and you should satisfy yourself that you wish to purchase those goods or services before contracting with the supplier. The suppliers will be supplying on their own standard terms and conditions and you should check that you agree to those terms and conditions before placing an order.
6. User name and password
6.1 On registering with us, you are issued with a user name and password which must be used in order to access certain restricted parts of the Website. The user name and password are personal to you and are not transferable.
6.2 Your name and password are the methods used by us to identify you and so are very important. You are responsible for all information posted on the Website by anyone using your user name and password and any payments due for services accessed through the Website by anyone using your user name and password. Any breach of security of a user name and password should be notified to us immediately.
6.3 You may not adapt or circumvent the systems in place in connection with the Website nor access the Website other than through normal operations.
7. Data submitted by users
7.1 We accept no liability for data supplied by any user for display on the Website and the limitations in condition 4 above (Exclusions of liability) apply.
7.2 If you submit data for display on the Website you are responsible for ensuring that the data is accurate, complete and up to date and for updating that data where necessary.
7.3 If you submit data for display on the Website you are responsible for ensuring that no data is uploaded or submitted which is untrue, defamatory, obscene or abusive or otherwise objectionable or in breach of any applicable laws or rights of third parties.
7.4 You warrant that you have taken all reasonable precautions to ensure that any data you upload or otherwise submit to the Website is free from viruses and anything else which may have a contaminating or destructive effect on any part of the Website or any other technology.
7.5 We reserve the right (without limiting our rights to seek other remedies) to remove offending material placed on the Website that we consider to constitute a misuse of the Website or which is otherwise harmful to other users of the Website.
7.6 You will indemnify us for any claim or loss (including without limitation, economic loss) suffered by us arising out of your failure to observe any of the terms of this condition 7.
7.7 Subject to the Contracts (Rights of Third Parties) Act 1999 condition 7.5 may be enforced by the following people in their own right:
  • a. any third party with whom we contract for content or advertising; and
  • b. our employees or agents at the time of any failure to observe.
8. Payment
You shall pay within 30 days of receipt of an invoice from us, any registration or periodic fees, connect time charges, minimum charges and other charges incurred by you at the rates in effect when such charges are incurred. You shall also pay all applicable taxes related to charges made for the use of the Website at the same time.
8.2 If you fail to pay us within the time stipulated above, we shall be entitled to charge you interest at 4% above the base rate at the relevant time of Barclays Bank plc. Such interest shall accrue daily and be compounded monthly. In addition, we may suspend your access to and use of the Website.
8.3 Start of service
Once you log on to the training system. You have full access to the training content that you have paid to use for your learning. As such once you log in to the site. Because you have gained access to the learning material, we consider you to have started your learning, and that we KW Telecom Support Services LTD, Have delivered the service that you have paid for.

Unless otherwise agreed in advance. All courses must be completed within six months of commencement. Six months after we have deamed a course has been started, your access will automatically expire. Though additional fees can be paid to extend this. But this must be agreed in advance by KW Telecom Support Services LTD.

You must accept that there are only so many places allocated on a course, due to strict trainer to learner ratio that we must adhere to in order to ensure the training is of value.

If you fail to attend a training session on dates allocated to you. That training session can not be recovered and allocated to anyone else because it will be gone. So a place will be allocated on a practical training event to you, and you only. If you fail to attend you will not be allocated another place on another training session. Unless it is agreed in advance and/or any additional fees are paid.
9. Data protection
9.1 We are committed to protecting your privacy. We will collect and use information supplied by you and other users of the Website to improve the Website and personalise your experience when you visit the Website. We may also use it to tell you about changes in our services or about features we think you'll find interesting. We will not sell, trade or rent your personal information with any third parties, who provide complimentary services. By registering with us, you are deemed to have consented to use of personal information for purposes our businesses.
9.2 Under the UK and Irish Data Protection Act we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access.
9.3 You may edit your personal information at any time.
10. Booking conditions Right to cancel and refunds
10.1 You can cancel any services you order via the Website within 7 days of your order being accepted, except that where the services are provided within 7 days of the order being accepted. Your right to cancel ceases once provision of the services starts. We aim to provide services as promptly as possible. You accept that the services will often be provided shortly after the order is accepted and as a result you may only have a short period, if any, in which to cancel an order.
  • If you cancel your course booking 8 weeks before commencement there will be no charge
  • If you cancel your course booking between 4 weeks and 8 weeks before commencement there will be a 50% charge though we will endevour to place you on a later course (must be within a 6 month time frame)
  • If you cancel four weeks or less before commencement of the course. Or fail to attend the course on the date allocated to you. The full fee will be charged. Though we may try to place you on another course. This is because you would have denied us the opportunity to get another paying learner to take the training place allocated to you. In enough time to allow them the time to complete any online theory content, before they were to attend a training session. We would have also incurred fees for premises rental etc that still need to be paid for and the company would have incurred a loss of income by your cancelling or none attendancce without notice. It is incumbent on the learner to communicate with us at all times in relation to the scheduling of courses. If a place on another course is allocated, it must be taken within 6 months. In order to protect ourselves from fraudulent attempts to gain access to our training content, without having to pay. There are no exceptions!! .
  • If you have paid a deposit and cancel Four weeks or less before commencement of the course. The course deposit will be lost because we will not have had time to find a replacement paying learner to take the place that had been allocated to you, the company would have also had expenses, such as fees for renting premises that still need to be covered. The deposit will not be repaid and will not be counted against the re-booking of a course at a later date.
  • No substitutions accepted at any time for City & Guilds, QQI (formerly fetac), BTEC, FAS examination candidates
  • City & Guilds, QQI , BTEC, and Solas exam fees will not be refunded after you have been registered with these organisations.
  • 10.2 You can cancel any goods you order via the Website within 7 days of receipt of the goods, unless the goods are ones which were clearly personalised to your requirements, by their nature cannot be returned or are otherwise goods for which no right of cancellation exists under the Consumer Protection (Distance Selling) Regulations 2000. ,br>
    10.3 You should send any notice of cancellation of an order to Please give full details of the order, including any order number we have given you for it.
    10.4 Where you cancel an order in accordance with these terms and conditions, we will refund to you any sums paid for that order within 30 days of receipt of your cancellation. We may have deduct any direct costs we incur in recovering any goods delivered under an order which is then cancelled.
    10.5 Where we arrange collection of payment on behalf of a third party supplier and you cancel your order with them in circumstances where you are entitled to do so, we will refund to you any sums paid for that order as soon as we can after we receive those sums back from the third party supplier.
    11. Cookie Policy
    A cookie is a small text file written to your hard drive that contains information about you. Cookies do not contain any personal information about users. Once you close your browser, the cookie simply terminates. We do not use cookies. Some of our business partners use cookies on our site (for example, advertisers). We have no access to or control over these cookies.
    12. Termination & Course Cancellation
    12.1 KW Teleom Support Services LTD reserves the right to cancel any course or venue at any time. In this case the full fee will be returned unless a mutually convenient transfer can be arranged. Examples being when there is a problem at the venue and it becomes no longer available to us or if not enough candidates have booked places on the course to make it vaible.
    12.2 We may terminate your access to the Website and the services within it at any time when we believe that this is appropriate.
    12.1 All disclaimers, indemnities and exclusions in this agreement shall survive termination of this Agreement for any reason.
    13. General
    13.1 If any provision of these terms and conditions is held to be unlawful, invalid or unenforceable, that provision shall be deemed severed and the validity and enforceability of the remaining provisions of these terms and conditions shall not be affected.
    13.2 We may modify these terms and conditions at any time by publishing the modified terms and conditions on the Website. Any modifications shall take effect immediately after posting on the Website.
    14. Governing law
    14.1 These terms are governed by and to be construed in accordance with Irish law.
    14.2 Any disputes shall be subject to the exclusive jurisdiction of the IRISH courts.
    15. Delivery
    Subject to your order being authorised and barring system failure, we will dispatch all orders where possible received up to 3.p.m. the same day.
    15.1 Delivery - UK If you have any queries regarding postage or would like a more detailed quotation please mail us at
    15.2 Ordering - For the supply of tools and equipment, All prices quoted are in sterling (UK pounds) excluding delivery and VAT at 20.%. Due to fluctuations in supplier price, we reserve the right to change our prices without notice. Although any such price changes will be applied instantly to this web site, allowing you to be aware of them before ordering. Errors and omissions excepted. All prices quoted in relation to the provision of training will be in EUROS. Training is zero rated in relation to VAT. So this will not be charged.
    16 Special Offers
    16.1 All special offers are subject to availability. Special offer discounts are only available at the time of ordering.
    17 Title & Theft of Equipment
    17.1 Title to goods remains with KW Teleom Support Services LTD until payment in full has been received.
    17.2 Due to the nature of our courses. We have to use very expensive equipment. If it is found that equipment is missing at the end of our training courses. We reserve the right not to confirm or process qualifications with awarding bodies until such times that items missing items are returned. If items are not returned we reserve the right to divide the cost of the item between all those that attended the course. And present a bill to all the attendees of the course. Certification and qualifications will not be processed to an individual until such times as an individual pays the invoice presented to them. You are deemed to have accepted this condition on course booking - Prices quoted are in sterling (UK pounds) OR Euros excluding delivery and VAT at 20.%. Due to fluctuations in supplier price, we reserve the right to change our prices without notice. Although any such price changes will be applied instantly to this web site, allowing you to be aware of them before ordering. Errors and omissions excepted.

    QQI (formerly fetac): Quality Management System Approved by QQI (formerly fetac).

     City & Guilds Centre Approval Number: 800602

    Training Programme Sponsor
    KW Telecom Support Services LTD
    Phone : Email :